Achieving Customer Advocacy through Employee Engagement
The Power of Living Brand Champions
Partners
Date: 29 June 2011
Venue: Ambassadors Bloomsbury Hotel
Delegate Profile: Heads of Customer Service, HR, Training, Customer Experience and Brand.
Cost: £499 plus VAT
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Institute of Customer Service
The Institute of Customer Service is the independent, professional membership body for customer service. Their mission is to be the first port of call for every aspect of customer service, delivering high quality, tangible benefits to organisations, individuals and other stakeholders, so that customers can improve their experiences and their business performance.
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Customer Strategy
Customer Strategy is an agenda-setting online magazine and weekly newsletter keeping customer service professionals up to date with the latest news, advice, trends and case studies. Visit the magazine at www.customer-strategy.co.uk
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Call Centre Focus
The UK’s leading monthly magazine covering all aspects of the call centre industry and customer service in general. Articles give practical advice and tips on how to ensure successful and effective customer contact and the regularly updated website (www.callcentre.co.uk) ensures that readers are kept abreast of the very latest market news. Regular features include: the latest product releases, call centre profiles, opinion from and interviews with leading figures, detailed case studies, a letters page, events previews and a comprehensive careers section. In short, a one-stop-shop for call centre professionals everywhere.
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For further details and an up to date programme contact
events@insidebridge.com or call 0845 362 7729
 Dowload full programme and booking form in PDF
Just remember - moving forward, organisations will be remembered most for the behaviours and actions of their customer facing people.
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