The Power of Living Brand Champions
in Bridging Lasting Customer Relationships

Creating the Magic of Customer Advocacy through Service Excellence Delivery

In these unprecedented times lays a fantastic opportunity for organisations to distinguish themselves from others by showing customers that they really do deliver on their brand promises.

This conference will answer the question of ‘what will separate the mediocre from the fantastic’ as we move down the road to recovery. This market slowdown has made customers wiser and marketing words are no longer enough. If an organisation wants to regain or maintain customer confidence on the competitive road ahead it must act now. Take a look at the fantastic programme of the day

The answers will be made clear as we look to:

• Organisations that empower their frontline teams to truly make the difference
• Marketing departments that set realist and manageable customer expectations
• HR functions that recruit based on a value match to the business and customer
• Training departments that take words and turn them into deliverable actions
• Frontline teams that have the true desire to represent customers with an honest and skilled approach
• Businesses with an overall ethos of ‘one team’ with customer service excellence in mind

The battle lines are drawn. Will it be the organisations that opt for back office cost-cutting or those that encourage better frontline motivation and brand delivery that will win the race to customer advocacy? This is the time to develop your Living Brand Champions. Book your place today

Just remember - moving forward, organisations will be remembered most for the behaviours and actions of their customer facing people.

Venue: Courthouse Hotel, London W1F 7HL
Date: October 5th 2010
Delegate Profile: Heads of Customer Service, HR, Training, Customer Experience and Brand.
Cost: £499 plus VAT